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Chordiant Disputes & Chargebacks is a process-driven solution that orchestrates the complete dispute and chargeback process from initiation through resolution, across multiple channels, to significantly reduce your operational costs. The solution guides users through the initial capture of the dispute, and streamlines and automates chargeback, arbitration, appeal and compliance procedures. The results are increased user productivity, optimized resource utilization, reduced training times, reduced write-offs and increased sales opportunities through improved customer satisfaction.

Chordiant Business Value

The intuitive user interface and process-driven capabilities guide users through the data collection, dispute qualification, and reason code determination required for the dispute process.

The Chordiant Disputes & Chargebacks Solution:

• Guides users through interactions and automates decisions, empowering customer facing staff to initiate disputes, increasing first call resolution and reducing back-office handoffs

• Automates manual tasks and dynamically routes work to the optimum user to reduce cycle times and improve staff utilization

• Automates service level management and proactively manages the dispute through the process to reduce writeoffs associated with missing compliance deadlines and ensure collection where financial liability has been assigned elsewhere

• Encapsulates association regulations and the organization's unique best practices & policies in the process increasing consistency in execution and compliance

• Gives management visibility to the entire dispute process and the ability to make real-time improvements

• Maximizes business agility and speeds response to regulatory changes with externalize business logic & intuitive modeling tools

• Leverages existing systems seamlessly into the process to simplify usage and automate updates