Fraud investigation and recovery is an inefficient and costly process. Too often, it relies on the
skills of representatives who must manually assemble documentation, memorize complex
procedures and hunt through association manuals to find the right reason code and condition.
All of this adds up to higher losses from more rejected chargebacks, exception fees and writeoffs.
Cumbersome processes and dissatisfying resolutions also significantly decrease customer
satisfaction.
Chordiant Business Value
Turn fraud management into an asset for your business and your customers with Chordiant
Fraud Manager, a comprehensive solution for investigation and recovery. Compliance and
productivity increase with fraud cases automatically prepared, packaged, prioritized, and
routed based on the risk type assigned in industry-standard fraud detection systems.
Step-by-step guidance, automated compliance with association rules, and a unified workbench make
it easy to manage cases and determine fraud disposition consistently and efficiently. Improve
usage and retention by making customers feel supported through fraud interactions, which
represent the highest likelihood of dissatisfaction over the customer lifecycle. The result—lower
your fraud exposure while increasing customer satisfaction.
Key Capabilities and Benefits
- Increase recovery and reduce write-offs
- Strengthen compliance and eliminate fees
- Maximize productivity, lower training costs
- Manage fraud documentation with ease
- Leverage enterprise data in efficient fraud recovery
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