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 Overview Solutions
Services Partners
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Insurers are facing an unprecedented number of challenges brought on by increases in claims volume, fraud, policyholder expectations and stringent regulations. Compounding the problem are inflexible legacy systems and operational silos. To sustain profitability and competitive advantage, many insurers are looking for solutions that will provide a consistent customer experience across channels, increase agents' readiness to sell and improve operating efficiency. Chordiant Business Value for Insurance Chordiant Customer Experience (Cx™) solutions can dramatically improve the quality of the customer's experience and the performance of insurance agents across a wide range of core functions. Insurers can fully automate processes from front to back office, such as new business initiation, claims management, policy reinstatement, beneficiary changes and loans against policies. Using Chordiant's decisioning solutions, insurers can gain higher marketing response rates as well as better underwriting outcomes and fraud detection. Chordiant has proven its value in major insurance institutions that have achieved policyholder satisfaction rates of 96%, increased sales conversion by 22% and improved employee productivity by 30%.Chordiant Solutions for Insurance Chordiant Health Insurance Payer Solutions—boost customer retention, lower costs and increase efficiency. Know your members and interact accordingly, through a 360-degree view of the member and specific guidance based on prior interactions and historical data. Eliminate costly, inefficient service by automating previously manual processes and navigation through seamless integration and streamlined decision-making capabilities. Give consumers the comprehensive, accurate information they expect, with consistent, readily available customer information through a variety of channels. Chordiant Policyholder Servicing—streamlines service delivery and quality with a unified desktop that provides a single policyholder profile, guides agents and call center CSRs through complex processes and eliminates the use of multiple systems and screens. End-to-end process automation links front and back offices so that customer interactions, such as a change of address, automatically trigger back office processes, such as re-rating the policy. Chordiant Claims Management—automates the full range of claims processing, including First Notice of Loss, to guide agents and CSRs through each step across multiple channels. Chordiant Claims Management provides efficient initiation of emergency and repair services, automated adjudication, skills and rules-based routing, automated claims profiling and process-driven review, settlement and subrogation which includes monitoring and escalation of deferred work items. Chordiant Marketing—delivers a comprehensive, multi-channel marketing solution that automates the processes around customer segmentation, targeted marketing, campaign management, scheduling, real-time relevant offers, cross-sells and up-sells. Chordiant Marketing together with Chordiant Policyholder Servicing provides real-time updates to customer-relevant offers during servicing interactions. Chordiant Decision Management—combines predictions of likely customer behavior with business rules, allowing insurers to make better decisions related to claims profiling, risk assessment, targeted marketing offers and resource optimization. Active decision management enables highly effective "next best activity" recommendations during inbound and outbound interactions based on insight into the policyholder's service, purchasing, retention and risk-related behavior. Chordiant Enterprise Platform—automates the end-to-end business processes associated with customer interactions. Chordiant solutions reuse rather than replace existing business processes and integrate with leading back office systems, such as CSC, Home Grown, Choicepoint, Rating Engines and more, in a scalable system for the secure management of high volume transactions. Chordiant's Services Based Architecture (SOA) provides a fast start to deployment as well as a development approach that dramatically minimizes risk and rapidly delivers new functionality in multiple channels. For additional information about Chordiant Cx solutions for insurance, please call 1-888-CHORDIANT or contact your local Chordiant Office.Insurance Customers 
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