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Chordiant to Present "Grow your Customers, Grow your Bank"The Leader in Customer Experience (Cx) and Featured Expert Dennis DeGregor to discuss the value of Customer Loyalty in the Retail Banking Industry CUPERTINO, CA - April 27, 2006—Chordiant Software, Inc. (Nasdaq: CHRD), the leading provider of Customer Experience (Cx(TM)) software and services, today announced that it will host a Webinar entitled, "Grow Your Customers, Grow Your Bank" on May 10, 2006 at 12:00 p.m. EDT/ 9:00 a.m. PDT. For retail banks today, exceptional customer service is critical to customer acquisition, retention and development. But operational efficiency alone does not guarantee a great customer experience-and complex mergers and acquisitions can just make it harder to gather the information and make the right decisions that keep customers satisfied. In this one-hour Webinar, Dennis DeGregor, former Executive Vice President of Bank of America, and Anthony Morris, director of Banking Solutions, Chordiant Software will explore some of the ways that leading retail banks in the US and UK are taking advantage of solutions that blend deep customer insight with agile business processes to deliver unparalleled customer experiences. Mr. DeGregor is president of Customer Capital, a consulting organization dedicated to helping financial services organizations realize positive net present value from their investments in customer strategy, customer process, customer information and customer-facing technologies. What:Webinar: "Grow Your Customers, Grow Your Bank" When: Wednesday, May 10, 2006 12:00 p.m. EDT/ 9:00 a.m. PDT Featured Speakers: Dennis DeGregor, Customer Capital Anthony Morris, Chordiant Software "For many years it was thought that streamlining the call center and customer service activities were the best ways for banks to do business, especially during the era of mergers," said Dennis DeGregor. "However, many organizations are realizing that this plan has only hurt the valuable customer relationships necessary to make business grow. That is why these banks are now turning to technologies that help enhance the customer experience, which results in increased customer satisfaction and loyalty. This Webinar will discuss the growing trend toward a mutually-managed customer relationship and how some banks have been able to take advantage of growth opportunities within the customer-base." For more information or to register for this Webinar go to: https://www.cmpnetseminars.com/BTG/default.asp?K=1AA8A&Q=445 About Chordiant Software, Inc. Chordiant solutions and services help major enterprises around the world deliver the best possible customer experience. Unlike traditional business applications, Chordiant Customer Experience (Cx) solutions blend insight with agile business strategies and decisions to uniquely understand the customer's behavior. This deeper understanding develops a lasting, one-to-one relationship that aligns the most appropriate value proposition to each consumer. With Chordiant Cx solutions, customer loyalty, operational productivity and profitability reach unprecedented levels of return. For more information, visit Chordiant at www.chordiant.com. Safe Harbor Statement This news release includes "forward-looking statements" that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. Forward-looking statements in this release are generally identified by words, such as "believes," "anticipates," "plans," "expects," "will," "would," "guidance," "projects" and similar expressions which are intended to identify forward-looking statements. There are a number of important factors that could cause the results of Chordiant to differ materially from those indicated by these forward-looking statements. Other risks relating to Chordiant's products are detailed under "Risk Factors" in Chordiant's Annual Report on Form 10-K for the fiscal year ended September 30, 2005, and Chordiant's Quarterly Report on Form 10-Q for the fiscal quarter ended December 31, 2005, each as filed with the Securities and Exchange Commission. These filings are available on a Web site maintained by the Securities and Exchange Commission at http://www.sec.gov. Chordiant does not undertake an obligation to update forward-looking or other statements in this release. Chordiant and the Chordiant logo are registered trademarks of Chordiant Software, Inc. The Customer Experience Company and Cx are trademarks of Chordiant Software, Inc. All other trademarks and registered trademarks are the properties of their respective owners. Investor Relations Contact: Steve Polcyn Chordiant Software, Inc. (408) 517-6282 steve.polcyn@chordiant.com Chordiant Media Relations Contact Chris Hall Chordiant Software, Inc. (603) 621-4397 chris.hall@chordiant.com |
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