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 Overview Marketing Decision Management Contact Center Retail Channel Enterprise Platform Architecture Collaborative Development
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The Chordiant Enterprise Platform automates and manages operational business processes using enterprise work management to reduce operating costs and improve employee productivity. The Chordiant Enterprise Platform is the core work management system that drives company specific process-centric applications for automating all service and operational processes in the retail channel, agent offices, contact center, self-service channel and back-office operations. The solution provides for the rapid deployment of process-driven business applications that automate and streamline the end-to-end process from the communications channels with customers to core back office transactional systems. By automating, optimizing and managing the end-to-end processing of work (servicing tasks and new business requests that originate in the branch, agent offices, contact center, or over the web), organizations are able to reduce operational costs typically by 20-30%, and reduce the time to complete work by 30-40% with reduced errors and handoffs. Chordiant customers benefit from this capability through increased employee productivity, reduced cost of processing and improved quality of the customer experience. Business managers are also able to monitor and administer processes, and make changes quickly and centrally. These changes can then be implemented immediately in applications across all customer touch points. This enables businesses to adapt rapidly to changing economic and competitive circumstances. The solution, based on open, scalable, standards (J2EE, XML and Web Services Architecture) also reduces total cost of ownership by integrating with existing systems, leveraging IT assets and providing extensibility and reuse of application components. ArchitectureThe Chordiant Enterprise Platform architecture consists of a core tier of services and engines which resides on industry standard application servers, such as IBM's WebSphere and BEA WebLogic. The Chordiant tier consists of a B2C object model and a library of business and system services (for constructing real-time profiles of products and customers), representation models for constructing unique processes; a rules server for policy representation, execution engines and communication engines. All of these components are built to meet the high-performance and scalability requirements of the high-volume enterprise environments found in consumer services organizations. If you require additional information on the Chordiant Enterprise Platform Solution, please download our brochure, call 1-888-CHORDIANT or contact your local Chordiant Office. |  | |
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