Overview
Marketing
Decision
Management
Contact Center
Retail Channel
Enterprise
Platform
Architecture
Collaborative
Development
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Business Value
The Chordiant Retail Channel Solution can help transform branches, agent networks and retail outlets into customer-focused, value-added service centers. Agents, brokers, financial advisors, and customer service representatives are able to provide not only higher and more consistent levels of service, but also be more productive through the ability to receive and manage leads, provide product advisory, make appropriate offers, and undertake fulfillment.
Chordiant can enable over 175 process models across five product areas covering the main processes found in the branch or agent environment. These processes are appropriate to both single or multi-product lines including deposits and lending, card services, mortgage, application completion and service fulfillment.
Each customer contact can be further optimized with intelligent, real-time offers and recommendations that are provided through the capabilities of Chordiant Decision Management, to increase customer recruitment, improve retention strategies, increase up-sell and cross-sell success and reduce business risk during any customer interaction. For each customer contact, there is a decision to be made in the light of four important dimensions: whether the customer will respond or buy, defect to a competitor, cause a loss to the company, or recommend the company to others. We refer to these dimensions as The Four R’s: Recruitment, Retention, Risk and Recommendation. Both the business performance of these customer interaction strategies and the performance of decision algorithms can be tracked on an ongoing basis.
Retail Channel Processes
Some of the business process model examples that can be automated and managed by Chordiant across multiple lines of business are as follows:
ID and Verify Customer
Name Change
Change Contact Information
Change Personal Information
Merge Customer Records
Create / Modify Business Links
Order / Reorder Card
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Create / Modify Password / PIN
Link Accounts to Cards
Set Transaction Limits
Order Checks
Add / Delete Signer
Change Account Tax ID
Open Account
Order Checks
Order Statement
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These process models can be quickly and easily changed to fit your unique business model using the Chordiant 5 Business Process Designer and Chordiant 5 Business Rules Designer.
Chordiant Retail Channel Solution Customers
Examples of our retail banking customers who are transforming their branch operations include:
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The Royal Bank of Scotland Group is the second largest bank in the UK and in Europe and ranks fifth in the world. It has more than 20 million personal customers and some 2,287 branches in the UK.
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Lloyds TSB is a leading financial services group, serving some 15 million personal and small business customers through more than 2,200 branches throughout the UK.
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Bank of Ireland is the number one Bank for business in Ireland with dedicated business relationship managers available through each of its 270 strong nationwide branch network and over 50,000 registered users for its 'Business on Line' service.
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The Royal Dutch Shell Group of companies is a global group of energy and petrochemicals companies, operating in more than 145 countries and employing approximately 119,000 people. Most people know Shell for their retail stations and for exploring for and producing oil and natural gas. More than 20 million customers a day visit Shell service stations for fuels, motor oils, car care products and more.
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If you require additional information on the Chordiant Retail Channel Solution, please call 1-888-CHORDIANT or contact your local Chordiant Office.
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